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FAQ – Frequently Asked Questions about Francelations’ translating service

How long will it be before I get my translation?

It depends on the number of words and the complexity of the document. We can tell you how long it will take if you send us your document when requesting a quote.

How is the price of my translation calculated?

  • According to the technical difficulty of the subject matter
  • According to the word count.

But first, at Francelations we will always give you an overall price for your translation project before we begin work, provided of course that the number of source words of your document for translation can be assessed. This way you can find out the exact cost of your project when you place an order and can easily plan your translation budget.

If the number of source words in your document for translation cannot be evaluated, then the price of your translation is calculated on the basis of the number of target words, i.e. the number of words in the translation of your document.

The word count is calculated on the basis of the relevant tools in Microsoft Word.

Do you need to see the document original?

Not necessarily. A good quality scan or photo will generally be adequate.

Can I be sure that all my information will remain confidential?

Yes, you can. As part of our accreditation, we have to adhere to a strict ethic of confidentiality.

I’m looking for quality translations at the best prices: how can Francelations help me?

We will always give you the best price for the job. We don’t have some of the expensive overheads of CBD translations agencies, but we do have the expertise, so you get the best of both worlds, quality and price.

What formats can I get my translation in?

The same format as you supply: Word, Excel, PowerPoint,  PDF, etc. We always make sure that the translations use the same fonts as the original where possible, so that the two documents, original and translation, look the same.

I only need to get a few sentences translated; is there a minimum charge?

We charge a minimum of $30 or 150 words.

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Phone Number: +61 417 062 837